Shipping policy

Shipping Policy

Every VALBLV order is prepared and dispatched with the same care given to the shoes themselves. Please review the details below before placing your order.

Complimentary Shipping

Shipping is complimentary on every order. There are no shipping charges at checkout the price you see is the price you pay.

Order Processing

Orders are processed within 1 to 2 business days of purchase. Orders placed on weekends or public holidays are processed the following business day. Once your order is on its way, you'll receive a confirmation email with your tracking details.

How We Ship

We ship across the United States with UPS, delivered in 2 to 4 business days from dispatch. Every order can be followed door to door with live UPS tracking, viewable in your confirmation email and in the Shop app.

Coming to Europe

We currently ship within the United States. VALBLV is arriving in Europe soon and you'll be the first to know when we do.

Signature on Delivery

For the security of your order, every VALBLV shipment requires a signature upon delivery. This ensures your pair reaches you, and only you.

Packaging

Each pair is presented in our signature VALBLV box and protective outer packaging, ensuring your shoes arrive exactly as intended.

Sales Tax

Any applicable sales tax is calculated and displayed at checkout, based on your delivery address.

Tracking

A UPS tracking number is provided with every order. Please allow up to 24 hours for tracking to update after dispatch.

Address Accuracy

Please ensure your shipping address is complete and correct at checkout. VALBLV is not responsible for orders delivered to an incorrectly entered address. If you notice an error, contact us at sales@valblv.com as soon as possible and we'll do our best to amend it before dispatch.

Delays

While we work to dispatch every order promptly, delivery times may occasionally be affected by carrier delays, weather, or peak periods beyond our control.

Questions

For any questions regarding your order or shipment, please contact us at sales@valblv.com. Follow us @valblvshoes

Returns & Exchanges

We want every pair to feel right. If something isn't quite as you hoped, we're here to help; please review the details below.

Return Window

We accept returns within 14 days of delivery. To be eligible, items must be unworn, in their original condition, and returned with the VALBLV box and all original packaging intact. No exceptions.

Trying On Your Shoes

We understand you'll want to try your pair on. Please do so on a clean, carpeted surface to keep the soles pristine. Shoes showing signs of wear, scuffing, or outdoor use cannot be accepted.

How to Start a Return

To begin, email us at sales@valblv.com with your order number and the item you'd like to return. We'll respond with return instructions and confirm the return address.

Exchanges

Would you prefer a different size or colourway? Let us know when you reach out and we'll guide you through the exchange, subject to availability. If your preferred piece is unavailable, we'll arrange a refund instead.

Refunds

Once your return arrives and passes inspection, your refund will be issued to the original payment method within 5–7 business days. You'll receive an email confirmation as soon as it's processed. Please note that the time for the refund to appear may vary depending on your bank or card provider.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived faulty or incorrect. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.

Faulty or Incorrect Items

If your order arrives damaged, faulty, or not as described, please contact us within 48 hours of delivery at sales@valblv.com with photographs. We'll make it right at no cost to you.

VALBLV VINTAGE

VALBLV VINTAGE pieces are one of a kind archive items, each sold as described in its individual provenance and condition notes. Because every piece is singular and cannot be replaced, all VALBLV VINTAGE purchases are final sale — non-returnable and non-refundable. We describe each item's era, origin, condition, and exact measurements in full, and we warmly encourage you to review these details, and to reach out with any questions, before purchasing. We're always happy to help you feel certain about a piece.

Non-Returnable Items

Items returned outside the 14 day window, or showing signs of wear, cannot be accepted and will be returned to the sender.

Questions

For anything at all regarding your return or exchange, contact us at sales@valblv.com we're happy to help. Follow us @valblvshoes